Responsible Gaming
Gambling Should Be Entertainment
At Ace Gaming, we believe that online pokies and casino games should be enjoyed as a form of entertainment only. Gambling is never a way to earn money or solve financial problems. We're committed to promoting safe and responsible gaming practices for all our Australian players.
Please gamble within your means and only with money you can afford to lose. Set limits before you play and stick to them.
Age Verification
You must be at least 18 years of age or the legal gambling age in your Australian state or territory to use our services. Ace Gaming is committed to preventing underage gambling.
If you are under the legal age, please do not attempt to create an account or participate in any gambling activities on our platform.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be aware of these warning signs:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to recover money lost
- Hiding your gambling activities from family, friends, or partners
- Feeling anxious or irritable when not gambling
- Neglecting work, study, or personal relationships due to gambling
- Borrowing money or using credit to fund gambling
- Lying about the amount of money spent on gambling
- Using gambling as a way to escape problems or negative feelings
- Failed attempts to cut back or stop gambling
- Experiencing financial difficulties as a result of gambling
If you recognise any of these signs in your own behaviour, please seek help immediately.
Self-Help Tools & Responsible Gaming Features
Ace Gaming provides several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Limit the amount of money you're willing to lose during a gaming session
- Reality Checks: Receive periodic reminders about how long you've been playing and how much you've wagered
- Session Time Limits: Set a maximum duration for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from your account
- Account Closure: Request permanent closure of your account
Contact our customer support team to enable any of these features on your account.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of these organisations:
Australia
- Gambling Help Online – Free, confidential support for Australian residents
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call, available 24/7) - Gamblers Anonymous – Support groups across Australia
Website: www.gamblersanonymous.org.au
United Kingdom
- GamCare – Free counselling and support
Website: www.gamcare.org.uk - GamStop – National self-exclusion scheme
Website: www.gamstop.co.uk
Canada
- Responsible Gambling Council
Website: www.responsiblegambling.org
United States
- National Council on Problem Gambling
Website: www.ncpgambling.org
Helpline: 1-800-522-4700
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Website: www.bzga.de
If You Need Help
If you're experiencing difficulties with your gambling or suspect you may have a problem, please seek help immediately. There is no shame in reaching out – support services are confidential, free, and available to help you regain control.
Contact one of the support organisations listed above, speak to your GP, or call the helpline for your region. You can also contact our customer support team to discuss self-exclusion or account closure options.
Your wellbeing is important to us. Please gamble responsibly.